Refund Policy

Last updated 31 October 2026

Reels that don’t finish

Credits are held when a reel starts and only used when it’s delivered. If a reel fails, the credits return to your balance automatically. You don’t need to ask.

Unused credits

If you change your mind, we’ll refund a pack within 14 days of purchase as long as none of its credits have been used. The same applies to a month of a monthly plan. To ask, reply to any email we've sent you with the email address on your account.

Reels you’re unhappy with

AI output varies, so we can’t refund a reel just because you’d have liked it different. If a delivered reel is broken (for example, no sound, or the voice and pictures don’t match the approved script), tell us within 14 days and we’ll return the credits.

Your rights

Our services come with guarantees that can’t be excluded under the Australian Consumer Law. Nothing in this policy limits them. When we refund money, it goes back to the card you paid with, and the matching credits are removed from your balance.